Customer Success Story

GreenWings Japan
blooms its business thanks to NetSuite

logo GreenWings shearwater
Location :
Tokyo, Osaka Japan
Activity:
Fresh cut flowers, plants & ornamentals’ cuttings import and distribution throughout Japan

 

Customer Success:

  • One of the largest flower retailer/wholesaler in Japan has greatly improved business performance and productivity since replacing standalone on-premise applications with NetSuite’s unified cloud suite.
  • Greater order management efficiency enables GreenWings Japan to scale to periods of peak demand, including Mother’s Day and Valentine’s Day.
  • Order automation and integration with delivery companies helps ensure next-day delivery of orders to many areas of Japan.
  • Shearwater enables GreenWings to better monitor production and manage flower inventory globally sourced, through NetSuite.
  • NetSuite CRM supplies a single record of thousands registered customers, reducing customer data sources from three to one and enabling better customer service and marketing.
  • NetSuite allows GreenWings to keep very accurate cost control.

Challenge:

  • Non-integrated business software couldn’t support company’s growth.
  • Data entry duplication and software maintenance were wasting administrative time and money.
  • Solved a time consuming data management due to a very large range of products, and numerous customers.
  • Succeed to work out system synchronization and to adapt in-house purchasing software
  • Vital information had to be retrieved from multiple sources, leading to frustrating delays in financial and management reporting.
  • Got an efficient and productive process from accounting to sales.

Solution:

  • NetSuite supports its financials, inventory, order management, CRM, and other core business processes.
  • Shearwater customized NetSuite to meet GreenWings expectations, tracking the recurring costs, and double and triple encoding with previous systems.
  • NetSuite’s cloud-based system offers infinite and cost-effective expansion opportunities.
  • Shearwater trained GreenWings’team to the new NetSuite solution.
  • Additional productivity given by user friendly and well stocked reporting to sales team.
  • NetSuite dashboard functionality allows the company to run a scoreboard for the whole group, down to individual KPIs for increased accountability.
  • Shearwater provides to GreenWings a bilingual team with a strong understanding of how NetSuite works to perform set-up.
  • NetSuite offers the possibility to support E-commerce platform in the future.
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