One Product.
One Complete Package.’s cloud-based Contact Center & Telephony software is your all-in-one solution that provides cost savings, improved customer satisfaction, and increased sales & support productivity. Deployed as toolbar in your browser, simply plug in a headset and we’ll have you up and running with an enterprise-level solution using our patented CloudConnect technology to screen pop your CRM – all within minutes, no code or APIs. Complete with voice, voicemail, email, fax, chat, social and SMS for inbound, outbound and blended traffic, is the lowest cost contact center software.


Made for “the Cloud”, proven performance, multi-tenant, industry leading scalability and patented technologies


Rapid deployment and implementation, “Tier 1” functionality, “all-in-one” offering at SME pricing – no matter how many agents


Leverage the functionality of any CRM, have your agents in any location, use any communications provider(s) and distribute via a browser or handset

Peace of Mind

On-demand scalability, no hardware, no software to maintain, highly secure, and designed to support 99,99% telco reliability

women agent on phone contivio multi usage shearwater

Contact Center for NetSuite

Shearwater enables your organization to build a multi-channel, cloud-based contact center quickly at a low cost with and NetSuite.

By having the right people at the right time and place for the right price, you minimize overtime, lower call abandon rates, and retain your workforce.

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