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Zendesk Integration

As business grows, so does the stack, and this means the possibility of taking longer time to resolve a ticket raised by your customers. Workato’s integration addresses such a problem. Connecting Zendesk with other ticketing systems like Jira or ServiceNow resolves customer issues faster than anticipated.

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Zendesk

Features of Zendesk Integration

Zendesk Integration


Quick Resolution of Tickets

Tickets are often sorted in order of priority. Integrating Zendesk with other software like Jira and ServiceNow lets you assign work to the right team and prioritise the most pressing issues without switching between applications. Keep your team in the loop with Zendesk's capability to integrate with communication platforms.

Zendesk Integration


Consolidated Helpdesk

Bring order, loyalty and communication history into one platform. Integrating Zendesk with CRM solutions like Salesforce or ERP systems like Oracle NetSuite can quickly process product returns and refunds once you link Zendesk with inventory management solutions.

Zendesk Integration


Onboarding and Offboarding of Employees

Integrate Zendesk with HRM solutions like Workday to share onboarding tasks. Actions like these include creating credentials and approving device requisition forms. The integration helps new hires get up to speed on their work by browsing knowledge bases and creating incident tickets.

Zendesk Integration


Reduce Churn

Integrate Zendesk with Snowflake, Amazon S3, and Redshift to track customer data usage. You can then create Zendesk tickets when needed. Notify the responsible account executive, sales engineer, or relationship manager on Slack or Microsoft Teams once the ticket is created.

Benefits of Zendesk Integration and Automation

Zendesk Integration
Resolve tickets quickly
Zendesk Integration
Accelerated customer service
Zendesk Integration
Avoid back-and-forth situation
Zendesk Integration
A unified helpdesk

Zendesk Integration and Automation

Do everything in one place

Customise Zendesk integration with your other apps

Integrate Zendesk and eliminate manual processes using Workato

Workato provides integration for over 1000 apps

Instantly connect Zendesk with thousands of applications – cutting across various departments

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Shearwater Asia | Finance and IT Digital Transformation Consultancy

Shearwater Asia is a leading one-stop finance and IT digital transformation consultancy in Asia with over 14 years of experience implementing financial automation projects and other cloud solutions that help businesses automate workflows. We are the FY23 Solution Provider of the Year Award – Rising Star of Workday partners with one of the region’s biggest teams of cloud consultants. Shearwater Asia offers a suite of cloud solutions that entail a cloud Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM), account reconciliation and the financial close process automation, inter-company financial consolidation, stack integration and workflow automation platform.

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