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Support

Having a 360-degree, real-time view has become an imperative component of customer support. Integrate your support solutions with other core components such as CRM and respond quickly to your customers.

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Workato for Support

Workato Features for Support

Workato for Support

Customer Intelligence

Gain an unprecedented, real-time view of your customers across every touchpoint and unlock new opportunities. Capture data from multiple sources sources and address issues swiftly when it comes to your attention.

Workato for Support

Mean Time To Resolution

Respond to your customers in a timely and orderly manner by integrating your support solutions with your workplace communication solutions. This way, you will get a prompt on Slack or Microsoft Teams when an issue is raised.

Support

Customer-Driven Engineering

Integrate your development tools with your customer service tools such as Zendesk and Survey Monkey/Momentive and address customer issues. 

Workato for Support

Churn Prediction

Reduce churn by tracking user activity by integrating apps such as Stripe and Intercom with support solutions such as Zendesk and CRM solutions such as Salesforce.

Workato Benefits for Support

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Respond fast to changing consumer demands
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Deliver a holistic customer service experience
Workato for Support
Engage on feedbacks and correct products on the go
Support
Reduce churn
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Increase engagement

Support Integration and Automation

Do everything in one place

Customise your support solutions integration

Integrate support systems and eliminate manual processes with Workato’s support solutions integration.

Workato provides integration for over 1000 apps

Instantly connect your support systems with thousands of applications – cutting across various departments.

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Shearwater Asia | Finance and IT Digital Transformation Consultancy

Shearwater Asia is a leading one-stop finance and IT digital transformation consultancy in Asia with over 14 years of experience implementing financial automation projects and other cloud solutions that help businesses automate workflows. We are the FY23 Solution Provider of the Year Award – Rising Star of Workday partners with one of the region’s biggest teams of cloud consultants. Shearwater Asia offers a suite of cloud solutions that entail a cloud Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM), account reconciliation and the financial close process automation, inter-company financial consolidation, stack integration and workflow automation platform.

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